Frequently Asked Questions

Please note that due to confidentiality, claims cannot be accepted through our website or by e-mail. Claims must be mailed or faxed directly to our Claims Department.

No claim form is necessary. Simply mail or fax us the bill, receipt, or the report/results you received for the screening or test that contains the patient's full name, a description of the service and the date of service. Include the Policyowner's/Certificate holder's full name and policy/certificate number. For covered children, please also include their date of birth.

Please do not send any Explanation of Benefits (EOB) forms from other insurance companies as we are not able to use these to process claims.

Please mail or fax the completed documentation to the following address:

Family Heritage Life Insurance Company of America
Attn: Claims Department
P.O. Box 470608
Cleveland, OH 44147

Fax: 440-922-5152

If you have questions or need assistance with filing your claim, please contact our Claims Line at (440) 922-5151.

In order to have the premiums paid from a new bank account, contact our Customer Service Department and provide us with the name, address, and routing number for the new bank and your account number. The bank's routing number and your account number can be found at the bottom left corner of your checks.

Banking information changes can be made by contacting our Customer Service Department at (440) 922-5222, faxing the information to (440) 992-5152, or by mailing your request to:

Globe Life Family Heritage Division
Attn: Customer Service
PO Box 470608
Cleveland, OH 44147

Yes, it is important that you keep us informed of changes in your family status since these changes may affect your premium. To make a change, please mail or fax us a letter indicating the changes you are requesting. The request can be made by faxing your request to (440) 922-5223 or by mailing your request to:

Globe Life Family Heritage Division
Attn: Customer Service
P.O. Box 470608
Cleveland, OH 44147

In order to increase coverage, all persons to be covered will need to pass our underwriting questions. Please contact our Customer Service Department at (440) 922-5222 and we will send out the necessary forms to be completed.

Please contact our Customer Service Department at (440) 922-5222 and they will locate an agent closest to you. Or visit home.globelifeinsurance.com/familyheritage/home.

Our Customer Service team is also able to assist with many questions.

Please contact our Customer Service Department at (440) 922-5222.

Globe Life is the marketing name for Globe Life Inc. and its subsidiaries. Product availability and features vary by state and subsidiary. Each insurance company is solely responsible for the financial obligations accruing under the products it issues.

Life insurance products and supplemental health insurance products are offered and underwritten by Globe Life Inc. subsidiaries: Globe Life And Accident Insurance Company, American Income Life Insurance Company, Liberty National Life Insurance Company, Family Heritage Life Insurance Company of America, and, in New York, Globe Life Insurance Company of New York and National Income Life Insurance Company.