For Life claims, typically, you will receive your check within 10 - 15 business days from the time your claim was processed. If you haven’t received your check within 30 days of the date your claim was processed, please contact our Customer Service Department. For health claims, if you have elected to receive your payment through direct deposit, your payment will typically be presented to your bank within two business days.
If you have elected to receive your payment via a check, typically, you will receive your check within 10-15 business days from the time your claim was processed. Learn more about forms, instructions, and the claims filing process. If you haven’t received your check within 30 days of the date your claim was processed, please contact our Customer Service Department.
Phone: (800) 300-0637 or (205) 325-4979
Email Customer Service
Hours of Operation:
7:30 am to 5:00 pm Central time zone
Monday through Friday