Globe Life Frequently Asked Questions

About Globe Life

The origins of Globe Life go back to 1900. Through the years, numerous name changes and acquisitions have led to what Globe Life is today – the largest volume issuer of life insurance policies in the U.S.
At Globe Life, we help families Make Tomorrow Better. With our life and supplemental health coverage, you can help protect your family’s financial future and face the unexpected from a position of strength.
Since our roots began in 1900, the Globe Life family of Companies has been committed to providing life and supplemental health insurance protection to our policyholders today and in the future. We’re are driven by our commitment to help Make Tomorrow Better for our communities, agents, shareholders, and our employees.

Payments

Yes, certainly. You can choose to have your premiums deducted from your checking or savings account using Autopay and never miss another premium.
Yes. Absolutely. We have services available such that you can pick a day in the future along with your credit or bank card information so that your premium is drafted for that day.
Yes. At the time your payment is processed, a return email notification will be sent to you letting you know we have received and applied the premium.
Yes, we accept Visa/MasterCard (credit card payments are not available for Medicare Supplement products).

Register a Policy

We have designed this website as a service convenience specifically with you, our policyholder, in mind. The site is secure — meaning only you, or a person you designate, can access your policy information. See our Privacy Policy for more information. 
1. Please check that the email address you entered matches the one with which you registered. If your email address has changed, you will need to contact our Customer Care Department to update your email address on file before you are able to obtain your verification code.

2. Did you attempt sign in three or more times? If so, you are temporarily locked out and must wait 30 minutes to reattempt sign in.

3. Have you waited long enough? Authentication codes may take up to 5 minutes to arrive. Please note, codes expire 15 minutes after being generated.

4. Did you check your spam or junk inbox in addition to your email inbox? Your verification will be coming from Noreply@eservicecenter.globe.life and may have ended up in the wrong inbox. You might want to add this address as a trusted sender to insure prompt delivery.

If you are still experiencing issues, please contact our Customer Care Department at 800-654-5433.

Registered policyholders can take advantage of these features:
  • Pay premiums online
  • Review policy details
  • View previous premium payments
  • Update contact information
  • Plus much more . . . 
It takes just a few minutes to register. All you need is your policy number and an email address to have access to your policy information 24-hours a day.
1. Go to GlobeLifeInsurance.com and select “Log In” at the top right of the page.
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2. Select the underwriting company that issued your policy.
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3. You will need the following information for registration:
  • Policy number
  • Insured’s last name
  • Email address
  • Phone number on file
Note: If you need to update any of the above information, please call our Customer Care Department at 800-654-5433. After making updates, you will have access to register online the next business day.
 
4. Click “Register Now” to register your policy and create a new account.
 
No. The Customer Portal is offered to our valued policyholders at no charge. It is our goal to provide convenient and hassle-free customer service to our policyholders.
Yes. Go to the Service Menu Address Change, enter your new information, and submit it to us for processing.
It does not matter how many policies you have with Globe Life — you decide which ones you want to access. Simply register any or all of them when you create your account. Additional policies can be added any time.

1. Log in to the Customer Portal.

2. Select the option to register additional policies.

3. Follow the on-screen prompts to complete registration.

4. You will need the following information for registration:
  • Policy number
  • Insured’s last name
  • Email address
  • Phone number on file

Note: If you need to update any of the above information, please call our Customer Care Department at 800-654-5433. After making updates, you will have access to register online the next business day.
1. C​onfirm you are on the correct website and have selected the correct underwriting company. 
 
2. Confirm the insured’s last name, email address, and phone number are correct. If any of the information on file with the Company is incorrect or there has been a recent change to any of these, you will need to call our Customer Care Department at 800-654-5433. After making updates, you will have access to register online the next business day.
 
If you are still experiencing issues, please contact our Customer Care Department at 800-654-5433.

Claims

Absolutely! While some claims can be complex, it is always our goal to meet our policy obligations in a timely fashion when covered events occur. That’s the whole reason why our 12 million policyholders trust us in the first place.
To check the status of your claim, you can call our Customer Care Department at 800-654-5433.
We are committed to processing claims in a timely manner. However, the claims process varies based on product and individual circumstances. Once the necessary claim information is received, and the claim is determined payable, most claims are paid within a few days.

Purchase a Policy

Please click here and select the "Find an Agent" to be connected with your local licensed insurance agent.

In an effort to provide your family with continued protection as your needs change, you will periodically be given the opportunity to increase your coverage. Policies paying by recurring draft or credit card will receive this valuable offer by mail, or you may apply on-line for additional coverage by going to www.globelifeinsurance.com.

Work with Us

Please click here and select the "Find an Agent" to be connected with your local licensed insurance agent.
Review your resume, and be prepared with questions for the interviewer. Make sure you are on time.
Candidates should dress professionally in business attire.
Visit careers.globelifeinsurance.com to learn more.
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