On April 10, 2015 Illinois Governor Bruce Rauner declared Dekalb and Ogle counties state disaster areas after severe storms and tornados affected areas of Rochelle and Fairdale. To help Illinois consumers affected by this disaster, Insurance companies have been called upon to provide safeguards to help ensure that disaster victims do not lose important insurance coverage during this difficult time.
Effective immediately, all Family Heritage Life Insurance Company of America policyholders affected by this disaster ("affected policyholders"), residing in, owning or insuring any property located in or around counties that have been declared disaster areas by Governor Rauner will receive the following accommodations:
• Cancellations. For any cancellation notice issued on or after April 9, 2015 on any in-force policy issued to an affected policyholder, Family Heritage Life shall withdraw the cancellation and reinstate the policy with no lapse in coverage. In addition, Family Heritage Life will not issue any new cancellation notices to affected policyholders until June 9, 2015, or a later time if deemed reasonable given an individual consumer's circumstance.
• Other insurance-related time-period extensions. Family Heritage Life will grant to affected policyholders an extension of any and all policy provisions or other requirements that impose a time limit for an insured or claimant to perform any act. This includes the submission of a claim or proof of loss, reporting of information, submission of bills, or payment of funds. Such extension shall be for a minimum of 60 days from the last date allowed or required under the terms of the contract or allowed or required by us, or longer if deemed reasonable given an individual consumer's circumstance.
Illinois consumers with any disaster-related dispute or issue may contact the Department of Insurance toll-free complaint hotline at 1-866-445-5364 or online at:
Family Heritage Life’s Natural Disaster Hotline was established to help answer any questions our Policyholders may have regarding their insurance coverage, including any claims. The hotline number is 1-800-507-6010.